My Role
Responsibilities
My role as the lead UI/UX designer for Wise Ai placed me at the helm of an ambitious design undertaking. I was given the responsibility of not just designing a chatbot platform, but of leading a design team to create an entirely new user experience for an AI-powered search and chatbot interface.
Collaboration
I took big steps with the product managers, developers, and AI engineers to guarantee that our design selections served not only the users' wishes but also were plausible from a technical standpoint. One of the big accomplishments was to push across the guided onboarding experience, which really enhances the smoothness of the user experience.
The Project
Challenge
One of the key challenges was designing an intelligent research experience that could deliver real-time, summarised insights without overwhelming the user. While the platform’s advanced AI capabilities offered powerful functionality, early testing revealed a high cognitive load and inconsistent user flows. The challenge lay in simplifying complex interactions and enhancing usability—making advanced features easily discoverable while maintaining an intuitive and approachable interface.
Goals & objectives
Simplify the User Experience.
Improve Information Clarity and Relevance.
Increase User Engagement.
Drive Platform Adoption.
